Returns

At Ponly Shop, we connect you with top global retailers who ship directly to you. As we don’t hold inventory ourselves, return policies are set by each individual retailer and may vary depending on the product and shipping destination.

Before purchasing, please check the product page or the retailer’s website for full return details.

How to Start a Return

Look inside your delivery package for return instructions, or visit the retailer’s website to begin the return process.

Who Covers Return Shipping?

Return shipping costs depend on the retailer. Some offer free returns, while others may require you to cover the cost. Please review the retailer’s return policy for exact details.

Missed the Return Window?

If the return window has passed, reach out to the retailer directly. They may offer solutions such as store credit or partial refunds at their discretion.

Refund Timelines

Once your returned item is received and approved, most retailers issue refunds within a few business days. You’ll receive a confirmation when your refund is complete.

Still need help? If you’ve already contacted the retailer and need further assistance, feel free to reach out to us at support@shop.ponly.com.